Maintenance & Support
All our engineers have attended various training courses hosted by the machine manufacturer and so they can solve any problem, however large or small. If the problem cannot be solved on site, we will always ensure that you are never without a drink !
Hull is one of the UK’s worst Hard Water areas. As a result of recent Test’s we have decided to use the New Scale Gard PRO Water Filter in all our own operated new fit machines. We are in the process of converting all our machines from the current mix of Water Filters. We expect to make huge savings on reduced service calls. With no need for regular descale or valve replacements our savings should more than cover the cost of the Scale Gard PRO cartridges.
The following Warranties Apply to ALL machines Purchased , Rented or On Loan from Rutherford Vending:
- All New machines are supplied with a one year on site warranty.
- All mains water drinks machines must have a CURRENT Water Filter Fitted as Standard.
- All In Cup and Ingredient Customers will be Exempt from Labour Charges (Rules Apply).
- Refurbished or Used Machines are Guaranteed for 90 Days.
New Machine Warranties are as follows:
- Azkoyen, KLIX & FLAVIA Creation 400 = Five Years Parts.
- Crane, N&W & Westomatic = 3 Years Parts
- Darenth MJS = One Year Onsite ONLY
- KENCO 1 to 5 Years Parts & Labour Available
- Fuses, Bulbs,Tubes and Seviceable Parts are not covered by ANY warranty
- ALL Coin Mechanism’s have a One Year Exchange Warranty
- Machine customers who do not regularly purchase Ingredients or In Cups will be Charged Labour
- Rutherford Vending Reserves The Right To Charge A Call Out Fee